Whatsapp Privacy Policy

WhatsApp Privacy Policy

Effective Date: May 7, 2026 | Last Updated: May 7, 2026 | Applies to: WhatsApp communication channel

This Privacy Policy explains how we collect, use, and protect your personal information when you contact us via WhatsApp. We are committed to handling your data responsibly and in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and applicable local data protection legislation.

Quick summary: When you message us on WhatsApp, we only use your information to respond to your inquiry. We do not sell your data, and we do not use it for automated marketing without your consent.

1. Who We Are

QuickSoftPro LLC operates this WhatsApp channel as a direct communication tool for customer support, inquiries, and service delivery. By initiating a conversation with us on WhatsApp, you agree to the terms described in this Privacy Policy.

2. What Information We Collect

When you contact us through WhatsApp, we may receive and process the following information:

  • Your WhatsApp phone number — automatically provided when you initiate a conversation.
  • Your display name — as set in your WhatsApp profile.
  • Profile picture — if visible based on your WhatsApp privacy settings.
  • Message content — the text, images, documents, or other media you send us.
  • Timestamps — the date and time of your messages.
  • Device/platform metadata — provided by WhatsApp’s API (e.g., message type, delivery status).

We do not collect any additional data beyond what you voluntarily share with us in your messages.

3. How We Use Your Information

PurposeLegal BasisResponding to your inquiry or support requestLegitimate interest / Contract performanceProviding the service or product you requestedContract performanceMaintaining a record of our conversation for quality and complianceLegitimate interestSending follow-up messages related to your inquiryLegitimate interest / ConsentImproving our customer support processesLegitimate interest

We will not use your WhatsApp data to send unsolicited promotional messages unless you have explicitly opted in to receive marketing communications from us.

4. WhatsApp’s Own Privacy Policy

WhatsApp is operated by Meta Platforms, Inc. When you use WhatsApp, your data is also subject to WhatsApp’s own Privacy Policy and Terms of Service. We encourage you to review these independently:

We are not responsible for WhatsApp’s data practices. End-to-end encryption on WhatsApp means that message content in transit cannot be read by third parties, including Meta, under standard conditions.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to any third parties. We may share your information only in the following limited circumstances:

  • Service providers: We may use trusted CRM or helpdesk tools to manage conversations. These tools are bound by data processing agreements and may not use your data for their own purposes.
  • Legal requirements: If required by law, court order, or government authority, we may disclose information as legally obligated.
  • Business transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, and you will be notified accordingly.

6. Data Retention

We retain your WhatsApp conversation records for as long as necessary to fulfill the purpose for which they were collected, or as required by applicable law. In general:

  • Active support conversations are retained for up to 24 months after resolution.
  • Conversations related to purchases or legal obligations may be retained for up to 7 years in line with financial record-keeping requirements.
  • You may request deletion of your data at any time (see Section 8 below).

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These include:

  • Access controls limiting who can view conversation records.
  • Use of secure, GDPR-compliant platforms for data storage.
  • Regular review of our data handling processes.

Please be aware that no method of electronic communication is 100% secure. However, we strive to use commercially acceptable means to protect your data.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Ask us to correct inaccurate or incomplete information.
  • Right to Erasure: Request that we delete your personal data (“right to be forgotten”).
  • Right to Restriction: Ask us to limit how we use your data.
  • Right to Portability: Request your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us directly via WhatsApp or email (see Section 10). We will respond within 30 days.

9. Children’s Privacy

Our WhatsApp channel is not intended for use by individuals under the age of 13 (or under 16 in the European Economic Area). We do not knowingly collect personal information from minors. If we become aware that we have received data from a minor without parental consent, we will promptly delete it.

10. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, you can reach us through the following channels: